Effective date: August 12, 2026
Last updated: August 12, 2026
Ice Express (“Ice Express,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit iceexpress.com or another website that links to this Privacy Policy;
- Request information, a quote, delivery, or another service;
- Purchase or arrange to purchase our products or services;
- Contact us by telephone, email, website form, or another method;
- Apply for employment with us; or
- Otherwise interact with Ice Express.
This Privacy Policy does not apply to third-party websites or services that maintain their own privacy policies.
1. Contact Information
The business responsible for the personal information described in this Privacy Policy is:
Ice Express2530 Knoblock St.
Houston, TX 77023
United States
Telephone: 713-941-7733
Email: paul [at] iceexpress [dot] com
To contact us by email, replace “[at]” with “@” and “[dot]” with “.”
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
We may collect information that you provide directly, including:
- Contact information, such as your name, email address, telephone number, mailing address, company name, and job title;
- Service and order information, such as requested products or services, delivery or event address, delivery instructions, event date, number of guests, property or venue details, requested quantities, and other information needed to prepare a quote or fulfill a request;
- Customer information, such as whether you are a new or returning customer, account or company details, correspondence, transaction history, and customer-service records;
- Transaction information, such as billing and shipping information, purchased products or services, transaction amount, payment status, payment method, card type, and a card number’s last four digits;
- Communications, including information contained in messages, emails, telephone calls, quote requests, feedback, or other correspondence;
- Employment application information, such as your name, contact details, address, position sought, requested wages, employment preferences, employment history, education, training, qualifications, résumé, references, and other information you submit; and
- Any other information you voluntarily provide.
Please do not submit sensitive personal information that we have not requested.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect:
- Internet Protocol address;
- Browser, device, and operating-system information;
- Pages viewed and links selected;
- Referring and exit pages;
- Approximate location derived from an IP address;
- Date, time, and duration of visits;
- Website errors, performance data, and security events; and
- Cookie, device, session, or similar identifiers.
We may collect this information through server logs, essential cookies, embedded content, and similar technologies.
Information From Other Sources
We may receive information from customers, event organizers, employers, references, payment processors, service providers, business partners, publicly available sources, and other parties involved in arranging a delivery, event, transaction, or employment application.
If you provide another person’s information to us, you are responsible for ensuring that you are permitted to do so.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and requests;
- Prepare quotes and communicate about requested products or services;
- Schedule, provide, and manage deliveries, rentals, events, and other services;
- Process and document purchases and payments;
- Create and maintain customer and business records;
- Provide customer support and resolve disputes;
- Communicate about appointments, deliveries, service changes, safety matters, and transactions;
- Evaluate employment applications, verify qualifications, contact references, and manage recruitment;
- Operate, maintain, secure, troubleshoot, and improve our website and services;
- Prevent fraud, spam, misuse, and security incidents;
- Enforce our agreements and protect our rights, property, personnel, customers, and the public;
- Comply with legal, tax, accounting, insurance, safety, and regulatory obligations; and
- Carry out other purposes disclosed when the information is collected or with your permission.
We may combine information collected through different interactions when permitted by law.
4. Online Payments and Square
Payments made through our website are processed by Square.
Square may collect payment-card information, billing and shipping information, transaction amounts, device information, and other information needed to process transactions, prevent fraud, provide payment-related services, and comply with legal obligations.
Ice Express does not directly receive or store complete payment-card numbers processed through Square. We may receive transaction details such as the customer’s name, contact information, purchased items, transaction amount, payment status, card type, and the last four digits of the card number.
Depending on the services involved, Square may process personal information on our behalf or for its own purposes. Square handles information according to its own privacy notices and terms. We encourage you to review Square’s Privacy Notice before submitting payment information.
5. Cookies and Website Technologies
Essential Technologies
Our website may use cookies and similar technologies needed for website security, network operation, form submission, spam prevention, payment processing, and remembering privacy choices. Disabling these technologies may prevent parts of the website from working correctly.
Ice Express does not currently use website information for interest-based or targeted advertising.
Google reCAPTCHA
Our forms use Google reCAPTCHA to help distinguish legitimate users from automated submissions and to prevent spam and abuse.
When reCAPTCHA operates, Google may collect information such as your IP address, browser and device information, cookies, and information about your interaction with the website. Google processes this information under its own Privacy Policy and Terms of Service.
Embedded Content
Our website may contain embedded content, including YouTube videos or content supplied by other websites.
An embedded-content provider may receive information such as your IP address, device information, the page visited, and your interactions with the content. The provider may use cookies or similar technologies, particularly if you are signed in to its service.
Managing Cookies
You can control cookies through your browser settings and any cookie-preference tool made available on our website. Blocking cookies may affect website functionality.
Where applicable law requires consent, we will request permission before activating nonessential cookies or similar technologies. You may withdraw that consent through the available cookie-preference tool or your browser settings. Withdrawing consent does not affect processing that occurred before withdrawal.
6. How We Disclose Personal Information
We may disclose personal information to:
- Website hosting, information-technology, email, communications, security, and data-storage providers;
- Form, spam-prevention, video-hosting, payment-processing, mapping, and website-support providers;
- Square and other parties involved in processing or documenting payments;
- Banks, accountants, insurers, attorneys, and other professional advisers;
- Delivery partners, contractors, venues, event organizers, suppliers, and other parties involved in providing a requested product or service;
- Recruitment, reference-checking, or employment-service providers, where appropriate and permitted by law;
- Government authorities, law-enforcement agencies, courts, or regulators when disclosure is required or reasonably necessary;
- Parties involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction; and
- Other parties at your direction or with your consent.
Service providers may use personal information only as permitted by their agreements with us and applicable law.
7. Sale of Personal Information and Targeted Advertising
Ice Express does not sell personal information for money.
We also do not share personal information for cross-context behavioral advertising or process it for targeted advertising, as those terms are defined under applicable U.S. state privacy laws.
We do not knowingly sell or share the personal information of anyone under 18.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide requested products and services, maintain appropriate business and transaction records, comply with legal, tax, accounting, insurance, and safety obligations, resolve disputes, and protect our legal rights.
Retention periods depend on the type of information and why it was collected. We periodically review the information we maintain and delete or securely dispose of information when it is no longer reasonably needed, subject to applicable legal and recordkeeping requirements.
Employment applications may be retained for a reasonable period to administer recruitment, consider applicants for appropriate positions, and comply with employment-related recordkeeping requirements.
When information is no longer required, we may delete, destroy, or de-identify it, subject to legal and technical limitations.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, electronic transmission, or storage system is completely secure. We therefore cannot guarantee the absolute security of information submitted to or maintained by us.
Please use caution when sending sensitive information through email or an unencrypted website form.
10. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to:
- Confirm whether we process your personal information;
- Access or obtain a copy of your personal information;
- Correct inaccurate personal information;
- Request deletion of personal information;
- Obtain certain information in a portable format;
- Opt out of the sale or sharing of personal information;
- Opt out of targeted advertising or certain profiling;
- Withdraw consent where processing is based on consent; and
- Appeal our decision concerning a privacy request.
Ice Express does not currently sell personal information or process it for targeted advertising.
To submit a request, contact us using the postal address, telephone number, or email address listed in Section 1. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and direct identity verification from you.
We will not unlawfully discriminate against you for exercising a privacy right. Some information may be exempt from a request, and we may retain information when required or permitted by law.
If we deny a request and applicable law gives you a right to appeal, you may appeal by contacting us and including “Privacy Appeal” at the beginning of your request.
11. Communications
We may use the contact information you provide to respond to inquiries and communicate about quotes, orders, deliveries, events, applications, safety matters, customer service, and our business relationship.
Ice Express does not currently operate a general email marketing list.
If we introduce promotional email or text-message marketing in the future, we will provide any notices, consent mechanisms, and opt-out methods required by applicable law.
12. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
If we learn that a child under 13 has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.
A parent or guardian who believes that a child has provided personal information to us may contact us using the information in Section 1.
13. External Websites and Services
Our website may link to or display services operated by third parties. We do not control their privacy, security, or data-handling practices.
We encourage you to review the privacy policies of third-party services before providing information or interacting with their content.
14. Visitors Outside the United States
Ice Express is based in Texas, United States, and its services are primarily directed to customers in the Greater Houston area.
If you access our website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.
If the privacy law of your location applies to our processing, we will process personal information on an appropriate legal basis and provide the rights required by that law. Depending on the circumstances, those legal bases may include performing or preparing to enter a contract, complying with law, pursuing legitimate business interests, protecting vital interests, or obtaining consent.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last updated” date.
If legally required, we will provide additional notice or obtain consent before a material change takes effect.
16. Contact Us
For questions about this Privacy Policy or our privacy practices, or to exercise an applicable privacy right, contact:
Ice Express2530 Knoblock St.
Houston, TX 77023
United States
Telephone: 713-941-7733
Email: paul [at] iceexpress [dot] com
To contact us by email, replace “[at]” with “@” and “[dot]” with “.”